PRIVACY POLICY

Last updated: June 2025

This Privacy Policy explains how Madison Manchester collects, uses and protects personal information of visitors and customers who use our website, place orders, or otherwise interact with our services.

This policy has been prepared in accordance with applicable data protection laws, including the UK GDPR and relevant European data protection regulations.

Collection of Personal Data

We collect personal data when you:

  • visit our website

  • place an order

  • create an account

  • contact our customer support

  • subscribe to our newsletter or marketing communications

The personal data we may collect includes:

  • first and last name

  • shipping and billing address

  • email address

  • phone number

  • order details

  • payment information (processed securely by payment providers)

  • account details

  • communication with our customer support team

Additionally, certain information may be collected automatically, such as:

  • IP address

  • device information

  • browser type

  • website usage and interaction data

  • information collected through cookies and similar technologies

Purpose of Data Processing

Personal data may be processed for the following purposes:

  • processing and fulfilling orders

  • processing payments

  • shipping and logistics

  • handling returns and refunds

  • customer support and communication

  • administrative and accounting obligations

  • compliance with legal obligations

  • improving our website and services

  • security and fraud prevention

Where consent has been provided, personal data may also be used for:

  • marketing communications

  • newsletters

  • personalised offers

You may withdraw your consent for marketing communications at any time.

Cookies and Tracking Technologies

Madison Manchester uses cookies and similar technologies to:

  • ensure the proper functioning of the website

  • improve the user experience

  • analyse website traffic and statistics

  • optimise marketing campaigns

Cookies may be placed by us or by third parties such as analytics or advertising partners.

More information about cookies may also be found in the Shopify cookie policy or in your browser’s cookie settings.

Sharing Personal Data with Third Parties

Personal data is only shared with third parties when necessary to provide our services or to comply with legal obligations.

This may include:

  • payment providers (such as Shopify Payments or credit card processors)

  • logistics partners and shipping carriers

  • IT and hosting providers (such as Shopify)

  • marketing and analytics providers

  • government authorities where required by law

Madison Manchester does not sell personal data to third parties.

Minors

Our services are not directed to individuals under the age of 16.

We do not knowingly collect personal data from minors. If we become aware that personal data from a minor has been collected, we will delete such data upon request.

Data Security

Madison Manchester implements appropriate technical and organisational measures to protect personal data against:

  • loss

  • misuse

  • unauthorised access

  • unlawful processing

Our website uses secure connections and trusted service providers to safeguard personal information.

Data Retention

Personal data is not retained longer than necessary for the purposes for which it was collected.

In some cases we may retain data for longer periods where legally required, such as for accounting, tax or legal obligations.

Your Rights

Under applicable data protection laws, you have certain rights regarding your personal data.

These may include the right to:

  • access your personal data

  • correct inaccurate information

  • request deletion of your data

  • restrict data processing

  • receive a copy of your data (data portability)

  • object to certain types of processing, including direct marketing

Requests regarding these rights may be submitted to:

📧 info@madisonmanchester.com

We will respond to such requests within the legally required timeframe.

International Data Transfers

In order to provide our services, personal data may be processed outside of the United Kingdom or European Economic Area (EEA).

This may occur when we use services provided by international companies such as Shopify or other service providers.

In such cases, appropriate safeguards are implemented to ensure that personal data remains protected in accordance with applicable data protection laws.

Complaints

If you believe that your personal data has been processed in violation of applicable data protection laws, you may contact us directly.

You also have the right to lodge a complaint with the relevant data protection authority.

In the United Kingdom this is the:

Information Commissioner’s Office (ICO)

Contact

For questions about this Privacy Policy or how we handle personal data, please contact:

Madison Manchester
📧 info@madisonmanchester.com